Cancellation Policy

‼️ General Cancellation Policy

We understand that plans can change.

  • Cancellations made more than 5 days prior to the excursion are eligible for a full refund.
  • Cancellations made between 3 to 5 days prior are subject to a 30% cancellation fee (70% refunded).
  • Cancellations made 48 hours or less before the trip are non-refundable.

Please note that cancellations due to personal reasons (including changes in travel plans, illness, or other circumstances) are not covered by Vitamin Sea Ltd.

 

🌧️ Cancellation Due to Weather

Your safety is our priority.

In the event that the excursion cannot take place due to unfavourable weather conditions or official meteorological warnings:

  • We will first offer to reschedule your trip to a later date.
  • If rescheduling is not possible (due to departure or availability), a full refund will be issued.

 

💳 Online Booking Fees

For bookings made via online payment links or platforms:

  • A non-refundable service fee of 8% applies.
  • This fee is charged by the payment provider and cannot be refunded under any circumstances.

 

⚠️ Force Majeure

Vitamin Sea Ltd cannot be held responsible for cancellations due to events beyond our control, including but not limited to:
cyclones, natural disasters, government restrictions, or pandemics.

In such cases, solutions (rescheduling or refund) will be assessed on a case-by-case basis.

 

Punctuality

We kindly ask all guests to arrive on time.

  • Late arrivals or no-shows will unfortunately be non-refundable, as our departures are scheduled according to optimal sea and wildlife conditions and regulations.

 

📌 Acceptance of Terms

By confirming a booking with Vitamin Sea Ltd, you acknowledge that you have read, understood, and accepted this Cancellation Policy as well as all applicable Terms and Conditions.

Alexandra - Vitamin Sea

Alexandra - Vitamin Sea

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I will be back soon, please feel free to leave a message and I will get back to you as soon as possible.

Alexandra - Vitamin Sea
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