‼️ Allgemeine Stornierungsbedingungen
We understand that plans can change.
- Cancellations made more than 5 days prior to the excursion are eligible for a full refund.
- Cancellations made between 3 to 5 days prior are subject to a 30% cancellation fee (70% refunded).
- Cancellations made 48 hours or less before the trip are non-refundable.
Please note that cancellations due to personal reasons (including changes in travel plans, illness, or other circumstances) are not covered by Vitamin Sea Ltd.
🌧️ Cancellation Due to Weather
Your safety is our priority.
In the event that the excursion cannot take place due to unfavourable weather conditions or official meteorological warnings:
- We will first offer to reschedule your trip to a later date.
- If rescheduling is not possible (due to departure or availability), a full refund will be issued.
💳 Online Booking Fees
For bookings made via online payment links or platforms:
- A non-refundable service fee of 8% applies.
- This fee is charged by the payment provider and cannot be refunded under any circumstances.
⚠️ Force Majeure
Vitamin Sea Ltd cannot be held responsible for cancellations due to events beyond our control, including but not limited to:
cyclones, natural disasters, government restrictions, or pandemics.
In such cases, solutions (rescheduling or refund) will be assessed on a case-by-case basis.
⏰ Punctuality
We kindly ask all guests to arrive on time.
- Late arrivals or no-shows will unfortunately be non-refundable, as our departures are scheduled according to optimal sea and wildlife conditions and regulations.
📌 Acceptance of Terms
By confirming a booking with Vitamin Sea Ltd, you acknowledge that you have read, understood, and accepted this Cancellation Policy as well as all applicable Terms and Conditions.
