Stornierungspolitik

‼️ Allgemeine Stornierungsbedingungen

We understand that plans can change.

  • Cancellations made more than 5 days prior to the excursion are eligible for a full refund.
  • Cancellations made between 3 to 5 days prior are subject to a 30% cancellation fee (70% refunded).
  • Cancellations made 48 hours or less before the trip are non-refundable.

Please note that cancellations due to personal reasons (including changes in travel plans, illness, or other circumstances) are not covered by Vitamin Sea Ltd.

 

🌧️ Cancellation Due to Weather

Your safety is our priority.

In the event that the excursion cannot take place due to unfavourable weather conditions or official meteorological warnings:

  • We will first offer to reschedule your trip to a later date.
  • If rescheduling is not possible (due to departure or availability), a full refund will be issued.

 

💳 Online Booking Fees

For bookings made via online payment links or platforms:

  • A non-refundable service fee of 8% applies.
  • This fee is charged by the payment provider and cannot be refunded under any circumstances.

 

⚠️ Force Majeure

Vitamin Sea Ltd cannot be held responsible for cancellations due to events beyond our control, including but not limited to:
cyclones, natural disasters, government restrictions, or pandemics.

In such cases, solutions (rescheduling or refund) will be assessed on a case-by-case basis.

 

Punctuality

We kindly ask all guests to arrive on time.

  • Late arrivals or no-shows will unfortunately be non-refundable, as our departures are scheduled according to optimal sea and wildlife conditions and regulations.

 

📌 Acceptance of Terms

By confirming a booking with Vitamin Sea Ltd, you acknowledge that you have read, understood, and accepted this Cancellation Policy as well as all applicable Terms and Conditions.

Alexandra - Vitamin Sea

Alexandra - Vitamin Sea

Antwortet in der Regel innerhalb einer Stunde

Ich werde bald wieder da sein, bitte hinterlassen Sie eine Nachricht und ich werde mich so schnell wie möglich bei Ihnen melden.

Alexandra - Vitamin Sea
Hallo 👋 Wenn du Fragen hast oder Hilfe bei deiner Buchung brauchst - wir sind für dich da!
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